Important Notice: Ensuring Your AGT Industrial Warranty & Official Support Is Valid

At AGT Industrial, we take immense pride in manufacturing and delivering professional-grade excavators, skid steer loaders, attachments, and parts to hardworking operators across North America. Over the years, our commitment to heavy-duty quality and responsive customer service has built a community of loyal customers who rely on us to keep their businesses running.

Recently, however, our customer support team has noticed a rising trend that we feel is vital to address directly with our audience.

The Situation: Third-Party Inquiries and Warranty Claims

Over the past few weeks, our service department has received a high volume of messages, tickets, and emails from individuals seeking technical assistance, replacement parts, or full warranty coverage for AGT machines and attachments.

Upon reviewing these accounts, our team discovered a common factor: these items were not purchased directly from our official website, agrotkindustrial.com.

Many of these inquiries stem from units bought secondhand via unverified private sellers, unauthorized auction sites, or third-party liquidators. We understand the frustration of acquiring a piece of equipment and realizing you need support, which is why we want to make our official policy transparent and clear for everyone.

Our Policy: Why Direct Purchases Matter

To protect the integrity of our brand and the investments of our true customers, AGT Industrial maintains a strict support policy: Full customer service, technical troubleshooting, and our comprehensive 1-Year Warranty (for machine & attachments) / 3-Month Warranty (for parts) are exclusively available to customers who purchase directly from agrotkindustrial.com.

Why do we enforce this policy? It comes down to accountability, safety, and quality control:

1. Chain of Custody & Verifiable History: When you buy directly from us, we have a digital fingerprint of your machine. We know exactly when it was built, its exact configuration, and how it was shipped. With third-party or secondhand sales, we cannot verify if the machine has been modified, poorly repaired, heavily abused, or fitted with non-genuine parts before it reached your hands.
2. Warranty Fraud Prevention: Our Warranty is a promise between AGT Industrial and the original buyer. We cannot legally or operationally extend that promise to unverified third-party transactions where the condition of the equipment is entirely out of our control.
3. Resource Allocation: Our engineering and support teams work around the clock to assist our clients. To maintain the fast response times our direct buyers deserve, our priority must remain strictly focused on those who bought their equipment directly from our platform.

How to Ensure Your Investment is 100% Protected

The heavy equipment industry is an investment in your livelihood. A cheap deal on an unauthorized platform can quickly become an expensive nightmare if something goes wrong and you are left without a safety net.

If you want the peace of mind that comes with a guaranteed Warranty, access to a dedicated customer service team, and a continuous supply of genuine, factory-direct replacement parts, there is only one way to secure it: Look for the official URL.

Don't Risk It—Buy Factory Direct

Before you hit "buy" on a third-party auction page or a local classified ad, ask yourself if it’s worth risking your uptime.

When you purchase directly from agrotkindustrial.com, you aren’t just buying a piece of steel—you are secure in the knowledge that the manufacturer has your back from day one. You get authentic equipment, direct-to-door freight shipping, and the full weight of the AGT Industrial warranty behind every hour on your machine's meter.

Protect your business, secure your warranty, and explore our verified inventory of excavators, loaders, and robust attachments today at the only official home of our brand: agrotkindustrial.com.