Shipping policy

We ship from our TX / CA / IL warehouse, we can ship to Canada and U.S (EXCEPT Alaska, Hawaii, and Puerto Rico) [We are currently unable to ship to Canada. We will provide a separate notification once service resumes.]

Country/Region	Shipping Method	Cost	Shipping Time
United States	Free Shipping	0.00	4-11 Business Days
United States	Lift Gate For Delivery	100	4-11 Business Days

We can also ship to Canada, please send an email telling your specific address. We will calculate the extra tax and give you the final price. You can buy the machine from us if you are satisfied with the final price.

Country/Region	Shipping Time
Canada	About 15 days

Canada Shipping cost

Free shipping, but need to Charge extra customs clearance fees and tax, depending on the price, usually ($300-$900), contact us for the exact fee

Shipping Carrier

Item	Shipping Carrier
Large machine	Priority1, RRTS, TFORCE
PTO shaft	FedEx, UPS

Once the order has shipped out you will receive an email with the carrier and the tracking number for your order.
Click the Tracking number to the tracking page and stay up-to-date on your delivery.

Shipping Cost

We provide a Free shipping service for all orders on the website.
Each product page has information about the package size and weight and requirements for offloading.
Extra charges might be incurred for offloading oversized items if a forklift or equivalent is not available to help offload at the receiving location.
If you cannot unload the machine, lift gate service is available for an additional $100 at the time the machine is purchased, you can click the option "Liftgate for delivery" when placing the order.

Order Processing Time

Order processing time is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
The processing time begins from the date you placed your order. It usually takes 1-3 business day to process your order. Once we've processed it, we can then ship it.
Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Things to Know

Shipments that arrive damaged must be signed as damaged when received. If there is damage, please ensure you indicate that there is damage to the freight company and contact us to report the damage.

Backordered Items

We do our best to prevent back orders, they do occasionally happen. The item will be sent as soon as our warehouse receives a new shipment.
If the back ordered item is discontinued or unavailable, the item will be canceled from your order and you will be refunded. There may be a comparable item or upgraded version available. Please email us for assistance.

Pre-order items

Products identified as “Pre-order” or displaying a “Preorder” button are not currently available for immediate shipment. By placing a pre-order, you acknowledge that the product is being reserved before the next inventory shipment is available and agree to the estimated shipping information displayed on the product page at the time of purchase.

The estimated shipping date shown on the product page is an estimate of when we expect to ship the product, not a guaranteed delivery date. For example, a product page may display an estimated shipping date such as “Early October.” This estimate may change due to production schedules, inventory availability, inbound freight, supplier delays, weather, carrier conditions, or other circumstances outside our reasonable control.

The normal 1–3 business-day processing time stated in this policy applies to in-stock products. Pre-order products are processed for shipment after the expected inventory becomes available at our warehouse. Once a pre-order product is ready and shipped, we will send the customer an email containing the applicable carrier and tracking information.

A pre-order that has not yet shipped is not considered lost, ignored, or improperly delayed solely because the estimated shipping date has not yet arrived or has changed. We will continue to fulfill the order as inventory becomes available and will provide material updates when appropriate.

If you have questions about the status of a pre-order, please contact us at service@agrotkindustrial.com before initiating a payment dispute. We will review the order status and assist you with the available options under our applicable policies.

E-mail: service@agrotkindustrial.com

Warehouse-TX: 4433 South Dr, Houston TX 77053, United States

Operation Time: 9:00 am - 5:00 pm (CDT)

Warehouse Phone: +1 (657) 509-0707

Warehouse-CA: 2602 Halladay Street, Santa Ana, CA 92707, United States

Operation Time: 9:00 am - 6:00 pm (PDT)

Warehouse-IL: 3429 W 47th Street Chicago, Illinois 60632